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SolarWinds Service Desk

Name: SolarWinds Service Desk
Rating: 5.00 (100 reviews)

3.2.0 by SolarWinds

5/5 (100 Reviews) November 30, 2024

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Latest Version

Version
3.2.0

Update
November 30, 2024

Developer
SolarWinds

Categories
Business

Platforms
Android

Visits
0

License
Free

Package Name
com.solarwinds.service_desk

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More About SolarWinds Service Desk

The SolarWinds Service Desk app for Android gives your technicians and end-users instant access to core service desk capabilities directly from their mobile device. Your technicians can work on incidents and provide services from anywhere and with the newly included end-user version, your service desk is available anytime from anywhere, ensuring your employees have access to the support and resources they need to stay productive.

For Technicians:
- Receive real-time notifications
- Track open and incoming tickets
- Assign or reassign active incidents
- Update and resolve issues
- Reference historical data for troubleshooting

For Employees:
- Submit a ticket (such as a broken device)
- Request services (such as access to an application)
- Access self-service articles
- Check request status
- Add comments to open tickets

© SolarWinds Worldwide, LLC. All rights reserved.

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